How I am keeping you safe

I have completed a Risk Assessment  for complementary healthcare close contact work. The following information outlines:

  • the measures which have been put in place to mitigate the risks

  • the adaptations to practice

  • the procedures which I as a therapist will utilise.


As this is a novel virus and the guidance keeps evolving, I review these procedures on a frequent basis to ensure that they continue to minimise the risks. The information in this will also be reviewed in line with government guidance and advice from professional bodies.  Last update - 27 November 2021.

I have a duty of care to have measures in place to reduce the risk of transmission for:

  • Myself and other practitioners  – to ensure that I respect a safe working environment and to follow and have procedures in place which will minimise the risks for those working in the clinic.

  • Clients – to provide a safe environment and follow safe guidance which clients feel confident to come in to.

  • Other people such as my own family, one of whom is extremely clinically vulnerable, and the loved ones of my other clients.

The WHO states:

“​Data from published epidemiology and virologic studies provide evidence that COVID-19 is primarily transmitted from symptomatic people to others who are in close contact through respiratory droplets, by direct contact with infected persons, or by contact with contaminated objects and surfaces...The risks of getting COVID-19 are higher in crowded and inadequately ventilated spaces where infected people spend long periods of time together in close proximity. These environments are where the virus appears to spread by respiratory droplets or aerosols more efficiently, so taking precautions is even more important."

Appointment System for Hands On/In Person Therapies

The appointment system enables the clinic to record which practitioners are in on which days as well as the clients. All appointments are to be pre-booked.

New client in person appointments start with:

  • an initial consultation by phone or Zoom (to maximise our time in person for hands on therapy) prior to the appointment. This can be booked here and at this your first in persona appointment will be booked in

Then for clients who have had their consultation and existing clients:

  • Covid pre screening form to be completed online or by phone the day before your hands on appointment

  • your hands on therapy appointment 

Please ** do NOT **attend your hands on treatment if you or a member of your household have symptoms of coronavirus (COVID-19) or feel unwell. If you test positive or have been in contact with a positive case you must must follow the government guidance and self-isolate from the onset of symptoms.  If in doubt please let me know and we can cancel and rearrange.  Please inform me asap on 07423 019459.

Contact the NHS Test & Trace service for testing if you are symptomatic or concerned you may have coronavirus or call NHS 119.


The symptoms of Coronavirus as stated by ​​ are:

  • a high temperature above  (≥37.8C or 100F) – this means you feel hot to touch on your chest or back

  • a new, continuous cough or worsening cough if you usually have a cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours

  • loss of taste and smell (anosmia)



The medical advice for vaccines is it is NOT advisable to receive a treatment for 72 hours after you have received a vaccination.  As I have seen people who have experienced adverse effects for a week after vaccines I am erring on the side of caution and asking people not to book in until a week has passed.  Please contact me and I will happily reschedule your appointment for you.

Vaccinations DO NOT stop transmission.  Therefore regardless of whether you are vaccinated or not if you test positive or are in close contact with a positive case then I ask that you do not attend your appointment and please notify me immediately to rearrange your appointment (14 days minimum later - not just the 10 days that the Government asks for).


Based on the latest advice, hands-on treatments will be kept to a maximum of 45 minutes.  

What to bring

In order to minimise risk in the healthcare clinic please wear a face mask or covering for complementary therapy close contact clients. Please bring your own mask or face covering so that you feel comfy.  If you are exempt then the room is well ventilated.


Arriving for your appointment

  • You will be asked to arrive for your appointment and wait outside. I will come to the door to greet you.

  • Once in the clinic you will be able to use either the hand sanitiser in the hallway or to wash your hands with soap and water. 

  • Social distancing of 2m will be used at all times in the clinic apart from when I am working hands on with therapies.

  • The toilet is available and kept clean between clients.



I will be wearing a visor, wipeable apron and a mask.  

The Treatment:

  • You will need to wear your mask during your appointment.

  • You will be asked to place your belongings such as socks, clothes and coat in a lidded box during the treatment.

  • Conversation will be kept to a minimum, to reduce any potential risk, as all the consultation will have been done before via phone or online.  

  • At the end of the session I hope you will feel relaxed and calm.  

  • There is a hand sanitiser on the way out

  • I will safely escort you from the clinic.



You will receive aftercare advice.  If you require more extensive self care this can be done as an interactive online appointment.

If a client develops Covid-19 symptoms after visiting the clinic:

  • If you experience symptoms within 2-3 days of visiting the clinic, please contact me.

  • Anyone with indirect contact with the client should be advised of the situation and suggest they monitor for symptoms (those with indirect contact with suspected cases do not need to self-isolate).


  • Frequent handwashing, 2m distance rules inside the venue and hand sanitisers in all rooms including the entrance have been implemented.  

  • Regular daily and weekly cleaning procedures of all contact surfaces are already in place. However, additional cleaning procedures are in place for both the therapy rooms and entry area which includes using disinfectant before and after each patient.

  • Door handles,  chair arms, light switches, taps and any touch surfaces will be wiped down before and after clients.  

  • Couches, pillows and bolsters are all wipeable and will be cleaned after every client with disinfectant.

  • I have always cleaned and disinfected after clients and always use fresh linens for each and every client.   These are now brought in clean lidded boxes for each client.  Used linens will be placed in a lidded box and removed safely from the premises and washed accordingly.  The box is then wiped out with disinfectant.

  • The bin in the treatment room has a lid.

  • The toilet and wash basins will be wiped down as will the hand sanitiser bottles after use.

  • The clinic building is well ventilated during opening times.  Windows will be open in the clinic rooms during treatments to ensure good airflow.

  • 30 minutes is left between patients to ensure proper cleaning and ventilation.

I will be taking my temperature on clinic days. If I develop symptoms then I will cancel appointments and notify NHS Test and Trace and will contact my clients.

Lateral flow tests:


Please note the government guidance says to wear gloves for close contact work - ‘Unless crucial for the treatment, avoiding skin to skin contact and use gloves where possible.’  However, I will not be wearing gloves as it would diminish the treatment I can give.  I wash my hands thoroughly, up to my elbows, before and after every treatment (there are washbasins in each treatment room as well as hand sanitiser) and also as and when any hygiene need arises during a treatment.

Contact Tracing

By agreeing to these terms and conditions and attending a treatment with Elizabeth Plant, you are actively giving us permission to share your details with NHS test and trace, if necessary, in all interests of public safety.

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